CAR WASH GROUP PRIVACY POLICY

Car Wash Group Franchise Pty Ltd (ACN 686 515 711) ("Car Wash Group" , "we" , "us" , or "our") is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Car Wash Group does not sell, rent, or trade personal information to any third parties under any circumstances.

This Privacy Policy outlines how we collect, use, disclose, and protect personal information in the course of operating our national mobile car wash and detailing franchise. All customer and franchisee data is securely managed through a custom-built CRM and mobile application, both hosted within Australia.

1. What personal information we collect

We collect only the personal information necessary to deliver our services and support our franchise network.

From customers, we may collect:
  • Name
  • Phone number
  • Email address
  • Postcode of the service location
  • Vehicle make and model (when needed)
  • Address (only collected by the franchisee after direct contact and customer agreement to proceed with a service. We do not request address details at the initial enquiry stage.)
    • We do not request, collect or store:
  • Sensitive identifiers such as date of birth, driver’s licence, or passport details
  • Bank account or credit card numbers
  • Government-issued identification
  • Any other personal data not required for service delivery

    • Payments are processed on the spot via EFTPOS machines issued to our franchisees. Card details are securely handled at the time of payment and are never stored by us. We will never request your bank details or ask for a deposit in advance. Payment is made directly to the franchisee upon completion of the service, by either cash or card. Car Wash Group does not operate an online store.

    From franchisees and franchise enquiries, we may collect:
  • Name, phone number, email address, and other contact details
  • Suburb or region of intended or current operation
  • Information provided during the franchise application or onboarding process (e.g. business background, identification documents, or financial information)
  • Police check documentation as part of the onboarding process
  • Copies of signed agreements or acknowledgements
  • Records relating to services performed, training, and compliance
  • Activity and usage data from our CRM and mobile app (e.g. lead status updates, job history, login records, or communication logs)
  • Any other details required for the commencement of the franchise

    • 2. How we collect information

    We collect personal information in the course of operating our business, including when:
  • Customers submit a booking or enquiry via our website, app, or phone
  • Franchisees contact customers to schedule services
  • Individuals apply to become franchisees or request franchise information
  • Franchisees use our CRM or app to manage leads and jobs
  • Feedback, complaints, or reviews are submitted
  • Individuals engage with us via social media platforms (e.g. direct messages, comments, or form submissions) or any other forms of communication

    • We collect this information directly from individuals, or as reasonably required to provide services. Franchisees receive limited customer details (first name, phone number, email address, and postcode) after a lead is assigned to them. The service address is only collected by the franchisee after direct communication and with the customer’s consent.

    If a franchise applicant proceeds with onboarding, additional information may be requested to complete the setup process.

    3. Why we collect personal information

    We collect and use personal information to operate our mobile car wash franchise and provide services. This includes:
  • Allocating customer enquiries to the appropriate franchisee based on location
  • Delivering, managing, and completing car wash and detailing services
  • Contacting customers regarding bookings, updates, or service needs
  • Facilitating secure, on-the-spot EFTPOS payments
  • Maintaining accurate service records and operational history
  • Monitoring and supporting franchisee performance, training, and compliance
  • Communicating with franchisees, applicants, and business partners
  • Improving our systems, mobile app, and customer experience
  • Sending promotional updates or franchise opportunities
  • Fulfilling legal, regulatory, or insurance-related obligations

    • 4. How we store and protect information

    All personal information is securely stored via our custom CRM and franchisee mobile app, both hosted on Australian-based servers with restricted access and multi-layered security controls.

    We use the following safeguards:
  • Data encryption
  • User access controls and authentication
  • Internal security protocols
  • Regular backups and system monitoring

    • Only authorised staff and franchisees may access personal data for operational purposes.

    5. Disclosure of information

    We may disclose personal information to:
  • Authorised franchisees for the purpose of delivering services
  • Internal staff responsible for operations, training, and support
  • Third-party providers involved in EFTPOS, IT, or compliance systems
  • Government agencies, regulators, or legal bodies where required by law

    • 6. Marketing and communication

    We may occasionally send marketing emails or messages, service updates, or franchise-related opportunities. These communications will include an unsubscribe option, and you may opt out at any time by clicking the link.

    7. Access and correction

    You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below. We may need to verify your identity before fulfilling your request.

    8. Cookies and website usage

    Our website uses cookies and related technologies to enhance functionality and analyse performance. You can disable or manage cookies through your browser settings. Our website may also link to third-party sites - we are not responsible for their privacy practices.

    9. Data retention

    We retain personal information only for as long as reasonably necessary to:
  • Deliver our services
  • Maintain accurate service and business records
  • Comply with legal, tax, and regulatory requirements

    • 10. Updates to this policy

    We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations. The most current version will always be available on our website. Continued use of our services indicates acceptance of any updates.

    11. Contact us

    If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact: Privacy Officer

    Car Wash Group (Marketing & Privacy)

    Email: marketing@carwashgroup.com.au

    Phone: 1300 CAR WSH

    Website: www.carwashgroup.com.au/privacy-policy